At Hubli Travels Pvt., we understand that travel plans may change. This policy explains the cancellation and refund process applicable to our taxi and car rental services.
1 Booking Cancellation
Customers may cancel their booking by contacting our customer support team before the scheduled pickup time.
2 Cancellation Charges
Cancellation charges may apply depending on when the booking is cancelled:
The booking may be cancelled without a cancellation charge.
No cancellation chargeA reasonable cancellation fee may be charged.
Cancellation fee may applyA higher cancellation fee or a portion of the booking amount may be deducted.
Higher fee may applyThe booking amount may be treated as non-refundable.
May be non-refundable3 Refunds
- Eligible refunds will be processed using the original payment method whenever possible.
- Refund processing may take 5–10 business days, depending on the payment provider or bank.
- Convenience fees or third-party payment charges, if any, may not be refundable.
This is the estimated processing time. The actual time may vary depending on your bank or payment provider.
4 Changes to Bookings
Booking modifications are subject to vehicle availability. Fare adjustments may apply if travel details, vehicle type, distance, pickup time, route, or duration change.
5 Cancellation by Hubli Travels Pvt.
In rare situations such as vehicle unavailability, operational issues, or circumstances beyond our control, Hubli Travels Pvt. may cancel a booking.
- Eligible customers will receive a full refund.
- An alternative booking option may be offered where available.
6 No-Show Policy
A booking may be treated as a “No-Show” if the customer is unavailable at the pickup location after a reasonable waiting period or cannot be contacted.
7 Contact Us
For cancellations, booking modifications, or refund-related queries, please contact our customer support team.
Hubli, Karnataka, India
We appreciate your understanding and thank you for choosing Hubli Travels Pvt.